Frequently Asked Questions
What should we do in the event of bad weather?
Due to the unpredictable and frequent summer showers, we will still have swim lessons if it is raining. In the event of thunder or lightning we will cancel lessons and schedule a makeup lesson for another day. We will do our best to contact you in a timely manner if there is a weather cancelation, however this can be hard if we are in the pool teaching lessons. Please use your best judgement and feel free to contact us at theheightsswimschool@gmail.com.
What if I can’t make it to my lesson?
We offer 1 makeup lesson per child, per month for private lesson students only. If you know when your child is going to miss his or her lesson, please record your absence in the parent portal. Once your absence is recorded you can schedule a makeup lesson through the parent portal. Makeup lessons are not offered for group lessons.
Questions on scheduling a makeup lesson click here!
What does my child need for swim lessons?
A swimsuit and towel is all they need! If you have an infant or toddler that is NOT potty trained, he or she must be in a swim diaper to enter the pool.
Where are you located?
We have purchased commercial property in the heart of the heights, however our building is still currently under construction. Please contact us for our current address.